SHIPPING POLICY – AlankaranPune

We ship across Pan India.
We charge a non-refundable, flat shipping fee of INR 100 on all orders.
Most orders are shipped within 3-5 working days and delivered within 5-7 working days from the date of dispatch.
Alankaran partners with third party logistic service providers separate and distinct from Alankaran, to effectuate Product(s) delivery to end users. Details of the Logistic Partner who will be processing the delivery of the order will be provided to the end user through Email & SMS along with the tracking number. The user will also be provided with an approximate date of delivery of the purchased Product(s) on the order confirmation page. The approximate date of delivery is merely an approximation based on the reputation of the third party Logistic Partner. Alankaran shall not be liable for delay in delivery by third party Logistic Partners. Alankaran may, in its sole discretion, effectuate delivery to customers on their own without engaging logistic partners.
Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. Alankaran shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.

RETURN AND EXCHANGE POLICY

We hope you love your Alankaran merchandise! That said, if you’d like to return an item, please contact Customer Care within 48 hours of receiving your parcel (e-mail us at support@alankaranpune.com or call/WhatsApp us at +91-7972976816). We will respond within 24 hours of receiving your request. Return requests placed after 48 hours of receiving your order will not be eligible for a return. Merchandise bought on sale cannot be returned.
Once your return request is approved, we will arrange a reverse pickup from your shipping address at a flat fee of INR 125. Most reverse pickups are completed within 48 hours by our courier partner.
If a reverse pickup is not available on your pincode, we will request you to ship the items back to us using a reputable courier partner that offers a tracking number. The return shipment must be received by our warehouse within 10 days of requesting the return. Our warehouse address is: Alankaran; B1 1304 Kumar Princetown Royal, next to Palace Orchard, NIBM, Undri Road Pune 411060

Please ensure the original packaging is intact for a reverse pickup. Items must be unused and unwashed, in their original condition, with their labels and tags intact. This is essential as items need to be resalable – returns that have been used or received without their original packaging or labels/tags will be not be entertained for returns.
We will notify you as soon as we receive your reverse shipment. Upon verification, if the return shipment meets the above requirements, we will process a return.
We issue a store credit for all return orders. The store credit is valid for a 6-month period from the date of issue and can be used against any merchandise on our website.
Shipping fees and gift services (if any) are non-refundable.

Merchandise bought on sale cannot be returned.
Personalized items or custom orders are not eligible for returns or exchanges as they have been especially custom-made for you
Gift cards once purchased cannot be returned for their monetary value

In the case of returns, for any reason, we will issue a store credit of the value of the merchandise returned less a flat fee of INR 125. Shipping fees and gift services (if any) are non-refundable.

Merchandise that is discounted is not eligible for returns.
Orders placed during our sale days are final and are not eligible for cancellation, refund, or exchange.

We accept cancellations as long as the order has not been shipped. Once the order has been shipped, we are unable to cancel it. For cancellation, please contact Customer Care prior to the dispatch of your order. We will respond within 24 hours of receiving your request.
If your order meets the above requirement, for pre-paid orders, you can choose to get a store credit for the full value or a refund back in your original mode of payment.

We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please refuse to collect the parcel and notify our Customer Care team. We will arrange to send a fresh shipment.
In case you find your merchandise damaged or missing post-delivery, please contact Customer Care within 48 hours of receiving your parcel. We will respond within 24 hours of receiving your request. Damages or items missing reported after 48 hours will not be eligible for returns or exchanges.

We may request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.
In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative, or store credit, or the option of a refund in your original mode of payment.